We aim to dispatch all orders within 5-7 working days subject to credit clearance and address verification. All UK and international shipments are delivered by DHL Express service. All first time orders must be shipped to the billing address.

All shipments sent with DHL require a signature as proof of delivery. Shipments are insured whilst in transit from The Place until the parcel is signed for, at which point responsibility for your purchased goods passes to you. The tracking information is available in your email confirmation once a shipment has been generated with DHL. You may use this to track your parcel at www.DHL.com. If your tracking information is not available, please email figen@figolondon.com

DHL may authorize parcels to be left at an agreed location (eg. Outside the delivery address). A signed note will be required and this will be used as proof of delivery. Customers that authorize this form of delivery do so at their own risk. Neither DHL nor Figo LONDON are responsible for lost/stolen parcels.